Warranty

Overview

• New items: Covered by the manufacturer warranty stated on the product page.
• Open-Box / Refurbished: Costco Home Appliances limited warranty for 90 days from delivery against mechanical defects.
• DOA (dead on arrival): Report within 30 days of delivery for expedited replacement or refund after inspection.

What’s Covered

• Manufacturer defects in materials or workmanship.
• Functional failure of covered components under normal residential use.
• Parts and, where stated by the brand or our store warranty, reasonable labor.

Not Covered

• Improper installation, incorrect electrical/water/gas supply, or code violations.
• Misuse, neglect, commercial use, or unauthorized repairs/modifications.
• Cosmetic damage after delivery, dents/scratches not noted on the BOL at delivery.
• Consumables and wear items (filters, bulbs, trays, cosmetic panels).
• Damage from floods, power surges, pests, or other external causes.

How to File a Claim

1. Email info@costcohomeappliances.com or call +1 (908) 395-0621.
2. Provide order number, model/serial, photos/video of the issue, and a description of symptoms.
3. Receive a Return Authorization (RA) or service instructions. Diagnostics may be required.
4. For approved returns, pack in original packaging if available and follow the provided shipping or service steps.
5. After inspection, we arrange repair, replacement, or refund at our discretion. Refunds post within 5–7 business days.

Shipping & Service

• For verified warranty defects, no restocking fee applies.
• Return shipping or onsite service may be covered for approved claims; we will issue a prepaid label or carrier pickup when applicable.
• If the unit is found not defective or excluded, shipping and service costs are the customer’s responsibility.

Installation & Proof of Purchase

• Keep your receipt and shipping paperwork; serials must match the order.
• Professional installation may be required by certain brands to maintain coverage; save invoices.
• Do not remove or tamper with serial labels or seals.

Limits & Your Rights

To the fullest extent permitted by law, our liability is limited to the purchase price of the product. This warranty gives you specific legal rights; you may have other rights that vary by state.

Warranty Support

Phone: +1 (908) 395-0621
Email: info@costcohomeappliances.com