1) Scope

This policy explains how we collect, use, disclose, and protect personal information when you visit our site, contact us, or buy from us.

2) Data We Collect

• Identifiers & Contact: name, email, phone, billing and shipping address.
• Order & Payment: items purchased, totals, transaction data. Card data is processed by payment processors; we do not store full card numbers.
• Device & Usage: IP address, browser, pages viewed, referring URLs, timestamps, approximate location.
• Communications: messages, support requests, call or email records.
• Marketing Preferences: opt-in/opt-out status.
• Media & Docs (optional): photos or receipts you share for warranty/support.
• Cookies/Tags: session cookies, analytics/ads pixels.

3) Sources

• Directly from you (checkout, forms, email, phone).
• Automatically from your device and browser.
• Service providers (payments, shipping, analytics, fraud prevention).

4) How We Use Information

• Process and deliver orders; provide installation and support.
• Communicate about orders, service, and updates.
• Personalize site content and measure performance.
• Detect, prevent, and investigate fraud or abuse.
• Comply with law, tax, accounting, and warranty obligations.
• Send marketing with your consent or as permitted; you can opt out.

5) How We Share

• Service Providers: payment processors, shipping carriers, warehousing, IT/cloud, analytics/ads, customer support. They may use data only to perform services for us.
• Legal & Safety: to comply with law or protect rights.
• Business Transfers: merger, sale, or reorganization.
• Advertising: we may use cookies/pixels that constitute “sharing” for cross-context behavioral advertising under U.S. state laws. We do not sell personal information for money.

6) Cookies & Tracking

We use essential cookies (operation), analytics cookies (performance), and advertising cookies (measurement/relevance).

• Manage cookies via your browser and any site banner controls.
• Analytics/ads vendors may provide their own opt-outs.
• We do not respond to “Do Not Track” signals currently.

7) Retention

We keep personal information only as long as needed for the purposes above and to meet legal, tax, and warranty requirements. Typical periods: orders and invoices 7–10 years; support records 3–5 years; marketing data until you opt out.

8) Security

We use reasonable administrative, technical, and physical safeguards. No method is 100% secure.

9) Your Choices

• Marketing: unsubscribe via email footer or contact us.
• Cookies: adjust browser settings and cookie banner preferences.
• Account/Orders: contact us to update or correct order details.

10) Your Privacy Rights

California/CPRA and similar U.S. laws: request access, correction, deletion, and opt out of “sharing” for cross-context ads.

EEA/UK (GDPR): access, rectification, erasure, restriction, portability, and objection; bases include contract, legitimate interests, consent, and legal obligation.

How to submit: email info@costcohomeappliances.com or call +1 (908) 395-0621. We will verify and respond per law. Authorized agents may act with valid authorization.

11) Children

Not directed to children under 13; we do not knowingly collect their data.

12) International Transfers

Data may be processed in the United States with appropriate safeguards where required.

13) Third-Party Links & Tools

Third-party sites/tools have their own privacy practices. Review their policies.

14) Changes to This Policy

We may update this policy. Changes apply when posted with the “Last updated” date above.

15) Contact

Costco Home Appliances
2528 Joe Field Rd, Dallas, TX 75229, United States
Phone: +1 (908) 395-0621
Email: info@costcohomeappliances.com

Opt Out of Sharing

To opt out of cross-context behavioral advertising, adjust cookie preferences in the site banner and email info@costcohomeappliances.com with subject “Do Not Share.”